HubSpot is the new King of CRMs!
Updated September 20, 2022

HubSpot is the new King of CRMs!

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot daily in my organization. HubSpot helps with the internal collection of data & the visibility between team members. HubSpot lets us send email/record that. Basically a super communication tool.
  • Super clean interface
  • Constant updates to make our workflow better
  • The reporting in HubSpot is amazing
  • Crashes sometimes - unsure why.
  • At times, when wanting to record/takes notes for a call, it does not safe.
  • Even better reporting
  • Unsure as this sits with upper management but have definitely seen revenue growth with better managing client/tracking.
  • We surely save cost as we are able to track all this vital information in one spot & this can be used across the team. This is preferred rather than using multiple different products.
  • We have increased the use of templates - this makes it easier to talk to clients & to send them resources after talking to them. With templates - we never forget.
HubSpot is easier to use & has a much cleaner look. I would love it to be much cleaner & simpler. I always compare HubSpot with an IOS interface. I think if HubSpot tries & mimics iOS, they should be on their way to even bigger things.
Never used another CRM.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

HubSpot just works for us. Since we use it daily, when we do find bugs, we report them & it usually gets fixed soon. HubSpot is suited for us as we use it as our CRM to manage all our clients.

HubSpot CRM Feature Ratings

Customer data management / contact management
8
Workflow management
7
Opportunity management
5
Integration with email client (e.g., Outlook or Gmail)
8
Interaction tracking
8
Case management
Not Rated
Call center management
5
Email marketing
7
Task management
8
Reporting
7
Customizable reports
2
Custom fields
1
Custom objects
1
Not Rated
Marketing automation
4
Mobile access
1