Hubspot helps me run my business
June 20, 2025

Hubspot helps me run my business

Bob Leonard | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I essentially run my business on HubSpot CRM. I use it every day to push out email sequences to new prospects and follow up on existing leads. I have a library of templates that I use in the sales process, onboarding new clients, and maintaining ongoing contact. The deals function allows me to track my pipeline. .

Pros

  • Sequenced emails
  • Deal tracking
  • Log meetings

Cons

  • Ability to duplicated deals
  • Contact view interface could be simpler
  • Navigation is overly complicated; prefer it specific for my version of Hubspot
  • I've been using Apollo/LinkedIn to find new prospects - it's great that it pushes the contacts right into Hubspot
  • The deal interface works well visualizing my pipeline
  • It's helpful that the system tracks bounced emails
Contact and company interfaces are too complicated.
It would be helpful to be able to duplicate deals
I have the basic sales version, which means I need to send follow-up emails one at a time.
Salesforce got overly complicated and expensive. Some basic needs like sequencing were an added expense (although this was a number of years ago)

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Hubspot CRM has gone upmarket since I started using it, which is more than 5 years ago. I would recommend it for teams with multiple users. However, for a small team of 1-2 users, there may be more cost-effective options.

HubSpot CRM Feature Ratings

8.8
Customer data management / contact management
9
Workflow management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
Not Rated
Interaction tracking
8
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
8.0
Lead management
8
Email marketing
8
9.0
Task management
9
Billing and invoicing management
Not Rated
Reporting
Not Rated
9.0
Forecasting
9
Pipeline visualization
9
Customizable reports
9
8.0
Custom fields
8
Custom objects
Not Rated
API for custom integration
Not Rated
9.0
Role-based user permissions
9
Single sign-on capability
9
Not Rated
Social data
Not Rated
Social engagement
Not Rated
9.0
Marketing automation
9
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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