The best CRM available
June 23, 2025

The best CRM available

Larissa Bravim Furlan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We are a company that helps professionals revalidate their diplomas in the United States. As such, we offer a hub of products and services — ranging from digital products to immigration processes. Given this, it is very important for us to have an excellent CRM that can identify all our databases and help us organize the incoming leads. HubSpot CRM helps us qualify these leads and also provides valuable insights for our company.

Pros

  • Lead qualification across our databases
  • Dashboard and report visualization to generate insights
  • Structuring teams and leadership

Cons

  • A chat feature natively integrated into the platform
  • Possibility to track lead survey responses through the platform
  • Access to more flexible and customizable reporting options
  • Increased sales conversion rate
  • Spotting improvement opportunities
  • Enhanced insights about the database
HubSpot CRM required significant work from our operations and sales teams to reach the format we wanted. This is because it allows customization according to the client's needs. After this initial work, its usability and ease of understanding are very good. The entire sales team and leadership adapted well and were able to gain the insights they needed, in addition to helping us boost our sales.
In our company, we previously used various CRMs that often had shortcomings and failed us at critical moments. Since adopting HubSpot CRM, we've noticed significant improvements, as it allows us to segment our databases, properly qualify leads, and generate reports and insights — all within a single platform, without the technical glitches we encountered before.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

Here at our company, we've used several other CRMs in the past, but they always had flaws and ended up letting us down at some point. Since we started using HubSpot CRM, we've seen real improvements — we’re now able to segment our databases, qualify leads, and generate reports and insights, all within the same platform. It’s the best CRM for a company with the level of complexity we have and the number of products and databases we manage.

HubSpot CRM Feature Ratings

10.0
Customer data management / contact management
10
Workflow management
10
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
10
Interaction tracking
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
10.0
Task management
10
Billing and invoicing management
10
Reporting
10
9.3
Forecasting
10
Pipeline visualization
10
Customizable reports
8
10.0
Custom fields
10
Custom objects
10
API for custom integration
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Social data
10
Social engagement
10
10.0
Marketing automation
10
Compensation management
10
10.0
Mobile access
10

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