Powerful, easy-to-use and easy-to-deploy tool
Updated September 30, 2022

Powerful, easy-to-use and easy-to-deploy tool

José Roberto Andrade Filho | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

I use the IBM Robotic Process Automation tool to improve efficiency, decrease human errors and increase the safety of a process. The automated process in question is the alteration of the customer's contract, in this way the robot receives an alteration instruction with all the necessary data and modifies the legacy applications related to the telecommunication part (television, broadband, residential and mobile telephony).


  • Increases the efficiency of a process
  • Increases the security of a process
  • Decreases the possibility of errors in a process
  • Gives visibility to a process in terms of indicators


  • A more optimized web-based control panel
  • More intuitive tools related to artificial intelligence
  • Better versioning of commands for automation
  • ROI achieved quickly as it avoids the need for a lot of manpower in the process.
  • Cheap investment compared to other tools on the market
  • Improves process efficiency by increasing computational power.
The IBM Robotic Process Automation tool provides easy chatbot integration, as well as the ease of testing and developing the program. It also provides a variety of commands like image interaction, polls, questions, and answers. The great challenge of the chatbot is that it is a process that has a certain time to mature and improve according to its use.
The improvement in efficiency in hours will depend on the computational power used in the process. In general, a computer working 24 hours is equivalent to 5 people working 8 hours a day. In this case, we would have a time saving of 16 hours. But this can be scaled by adding more computational power.
The IBM Robotic Process Automation tool has advantages such as a more user-friendly interface, greater ease of coding the program, a range of easy-to-understand commands to be used, and an emphasis on the ease of deploying robots in production. It also has a lower cost and shorter deployment time compared to competitors.

Do you think IBM Robotic Process Automation delivers good value for the price?


Are you happy with IBM Robotic Process Automation's feature set?


Did IBM Robotic Process Automation live up to sales and marketing promises?


Did implementation of IBM Robotic Process Automation go as expected?


Would you buy IBM Robotic Process Automation again?


The best scenarios where the IBM tool fits are repetitive processes with well-defined rules. It also helps in processes that need visibility through the processing data, whether via a report or a data dashboard. As for processes that undergo changes in a short period, the tool would not fit well.


More Reviews of IBM Robotic Process Automation