Item: IBM Robotic Process Automation
Rating: 8
Author: Zak Farris

Overall Satisfaction with IBM Robotic Process Automation

Use Cases and Deployment Scope

We used IBM Robotic Process Automation mainly in Finance, HR and IT/Service departments. In the Finance department, we used it to process incoming invoices and to reconcile with our financial system. In the HR department, we were able to fully automate our onboarding process saving a lot of time with basic tasks like adding to payroll groups and teams.

Pros and Cons

Pros

Easy to use
Smooth integration
Customer support

Cons

Lack of features
Price

Return on Investment

TCO down
Increased HR efficiency 50%

Alternatives Considered

Microsoft Power Automate

I would say IBM Robotic Process Automation is easier to use and more intuitive than Microsoft Power Automate. Templates were much more useful as well. Microsoft Power Automate templates seemed rather limited and really only serve as examples of what is possible rather than something that can be put into use immediately.

Key Insights

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

Other Software Used

Microsoft Power Automate

Likelihood to Recommend

Well suited for HR and purchasing systems. We were able to fully automate our onboarding process, from account creation to assigning groups and permissions. We also used it to process our incoming invoices and reconcile with our accounting system. I would say the main limitation we experienced was the lack of Linux support.

Comments

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