IBM Robotic Process Automation review
September 28, 2023

IBM Robotic Process Automation review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Robotic Process Automation

We used IBM products for IBM Robotic Process Automation to help automate some of our financial accounting process related workflows. For financial operational processes that were relatively repetitive and had high volume of entries, we utilized robotic process automation to automate these processes. These included part of our weekly reconciliations, accounts payable automation, and reporting processes.

Pros

  • Accounts payable
  • Account reconciliation
  • Reporting dashboards

Cons

  • Smaller scale/volume processes
  • Exceptions based handling
  • Increased ROI (not quantified)
  • Decreased time to complete work (depends on processes)
  • Increased efficiency (depends on process)
  • SS&C Blue Prism Intelligent Automation
The IBM Robotic Process Automation we believed stacked up comparably among other credible robotic process automation technologies that are available in the marketplace. The technology with IBM backed technologies is relatively reliable and has credibility. Our organization did seek advice of some independent consultants to help us review and select the product.

Do you think IBM Robotic Process Automation delivers good value for the price?

Yes

Are you happy with IBM Robotic Process Automation's feature set?

Yes

Did IBM Robotic Process Automation live up to sales and marketing promises?

Yes

Did implementation of IBM Robotic Process Automation go as expected?

Yes

Would you buy IBM Robotic Process Automation again?

Yes

Some scenarios based on our experience where IBM Robotic Process Automation can be well suited includes processes that are high volume, very repetitive, and generally clerical or straightforward in nature. For our organization we were looking to automate more of financial back office operational type processes. This product worked out well for these scenario cases.

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