IBM Robotic Process Automation review

We used IBM products for IBM Robotic Process Automation to help automate some of our financial accounting process related workflows. For financial operational processes that were relatively repetitive and had high volume of entries, we utilized robotic process automation to automate these processes. These included part of our weekly reconciliations, accounts payable automation, and reporting processes.

We understand that IBM Robotic Process Automation processing chat bots are available to integrate with messaging platforms. Specially for the finance operational back office functions and processes, there was not many experience or opportunities to integrate with third party messaging platforms. However, where we may be exploring this is in areas where chatbots can address basic frontline questions.

For many many of the financial accounting back office processes that have utilized IBM Robotic Process Automation most of the value has been definitely in reducing the human error component that used to occur when the work was not automated. In terms of time savings it saves hours of work across varying processes. The workforce is not necessarily reduced as the time spent is shifted to different work.