iCIMS Is the ATS for Data-Hungry Companies in Need of Customization

iCIMS' technical and customer service teams are the golden arrows in its quiver. Their professionalism, know-how, and good nature make contacting them for issues or questions something to actually look forward to. Their support network to answer questions the first representative might not have answers to is rapid and fantastic. For the first two years of our partnership, we had the pleasure of working with a Customer Success Manager whom I could entrust to move any mountain he could to help us. And when we recently went through an optimization project, we were assigned an optimization specialist who made the experience my absolute favorite project I've ever partnered on in my career.

If you know how to get around iCIMS, it's great. There's so much information just a couple clicks away. You can easily move around, find what you're looking for, make any configurations you need. It's great! If you're new to iCIMS, it can be a pretty steep learning curve. There are *so many* things to do and look at, it can be intimidating. The fact that the main profile types our users most often use look so similar (Person, Job, and Workflow Profiles) can cause some confusion. But once you get the hang of things, the robust functionality is great to have.

As an ATS, this tool is very useful. As a database, again, fantastic. As a means of communicating with candidates and hiring managers, it's quite good, with perhaps a few caveats.

As a data visualization tool, there's functionality, but I'd recommend they have an additional solution outside of iCIMS. There's lots of data to work with, but data "storytelling" isn't iCIMS' strong suit. The user learning curve can be steep, as well.