iCIMS Is the ATS for Data-Hungry Companies in Need of Customization
September 16, 2020

iCIMS Is the ATS for Data-Hungry Companies in Need of Customization

Wally Pfingsten | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

iCIMS Recruit

Overall Satisfaction with iCIMS Talent Acquisition Software Suite

Our entire company uses iCIMS as our Applicant Tracking System. It's also our repository for our job profiles. We rely on the recruiting and pre-hire workflow data for performance metrics of both our recruiters and our hiring efforts. It is one of the primary tools our Talent Acquisition department uses on a daily basis.
  • It provides and tracks a wealth of data, as much or as little as we want.
  • Profiles are highly customizable.
  • Once set up properly, its approval processes are quite easy to operate by all users.
  • Entrance criteria allow us to create a workflow that cannot be circumvented by users, ensuring we're tracking every step of our process.
  • Visual reporting functionality is somewhat limited, and we often need to export data to other reporting tools to get the granularity and insights we need.
  • Limits on the If/Then logic create roadblocks to some of our automation goals.
  • Seemingly-arbitrary limitations on security rules make it difficult to create the access-control environment we need.
  • The interface can be a bit overwhelming for some users. The fact that the job, person, and workflow profiles look so similar does not help this.
  • It's given us the data we need to satisfy stakeholders within the company.
  • Reporting limitations have required us to invest in external systems to compile and visualize that data.
  • System limitations force us to create out-of-system processes for certain functions, requiring an increase in headcount.
  • We have a reliable source-of-truth we can point to for Talent Acquisition functions.
The robustness of iCIMS data, the customizable nature of the system, and the broad scope of configurations brought us to select iCIMS as our ATS.
iCIMS' technical and customer service teams are the golden arrows in its quiver. Their professionalism, know-how, and good nature make contacting them for issues or questions something to actually look forward to. Their support network to answer questions the first representative might not have answers to is rapid and fantastic. For the first two years of our partnership, we had the pleasure of working with a Customer Success Manager whom I could entrust to move any mountain he could to help us. And when we recently went through an optimization project, we were assigned an optimization specialist who made the experience my absolute favorite project I've ever partnered on in my career.
If you know how to get around iCIMS, it's great. There's so much information just a couple clicks away. You can easily move around, find what you're looking for, make any configurations you need. It's great! If you're new to iCIMS, it can be a pretty steep learning curve. There are *so many* things to do and look at, it can be intimidating. The fact that the main profile types our users most often use look so similar (Person, Job, and Workflow Profiles) can cause some confusion. But once you get the hang of things, the robust functionality is great to have.

Do you think iCIMS Talent Cloud delivers good value for the price?


Are you happy with iCIMS Talent Cloud's feature set?


Did iCIMS Talent Cloud live up to sales and marketing promises?


Did implementation of iCIMS Talent Cloud go as expected?


Would you buy iCIMS Talent Cloud again?


As an ATS, this tool is very useful. As a database, again, fantastic. As a means of communicating with candidates and hiring managers, it's quite good, with perhaps a few caveats.

As a data visualization tool, there's functionality, but I'd recommend they have an additional solution outside of iCIMS. There's lots of data to work with, but data "storytelling" isn't iCIMS' strong suit. The user learning curve can be steep, as well.

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts