Item: iCIMS Talent Cloud
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use iCIMS Talent Cloud as our applicant tracking system for our Talent Acquisition team. Within the last two years, we have set up a feed of new hire information to be sent to our HRIS system, ADP. This feed helps eliminate paperwork that needs to be filled out in order to get a new hire in the system. Only our TA team within HR uses the system. We do not have managers set up in the system at this time.

Pros and Cons

I think that iCIMS Talent Cloud is very user friendly to use.
I appreciate that as a user admin I can make a lot of changes on the backend of the system myself.
iCIMS Talent Cloud is very configurable to make the system how you would like to utilize it for your company.

The AI capabilities could be stronger. For example having "bots" send out offer letters automatically instead of having someone have to review them first.
We looked at implementing the Onboarding feature, but again due to lack of AI technology, using that tool would have actually created more work for us and our already very manual process.

Return on Investment

We do have a prime integration set up with our background check vendor through iCIMS Talent Cloud. It is an easy process to move candidates through all the systems in the recruiting cycle at an efficient pace since we do have all the steps set up in the system.

Alternatives Considered

iCIMS Talent Cloud is the only ATS I have used. I have seen demos of some other systems in the past, and they seemed to be set up in a more archaic manner. From the demos I have seen, I do think iCIMS is the most user-friendly system. It is just a stand-alone ATS system. It isn't a part of a whole HRIS suite that has different options to turn on (talent management for example).

Support Rating

Recently I have seen a decline from the technical support team. It isn't a decline in the help we receive, but a decline in the amount of time it takes to get help. If I submit a ticket to the helpdesk, it takes over 2 weeks to get an initial response back. This never used to be the case and I am not sure why it is this way now. I also have to wait on the phone for at least a minimum of an hour whenever I call into the helpdesk.

Other Software Used

Box, DocuSign, ADP Vantage HCM

Key Insights

Do you think iCIMS Talent Cloud delivers good value for the price?

Yes

Are you happy with iCIMS Talent Cloud's feature set?

Yes

Did iCIMS Talent Cloud live up to sales and marketing promises?

Did implementation of iCIMS Talent Cloud go as expected?

I wasn't involved with the implementation phase

Would you buy iCIMS Talent Cloud again?

Yes

Likelihood to Recommend

I think iCIMS Talent Cloud is a great tool to use for smaller companies that may not have that many locations. As previously mentioned we had looked at implementing the Onboard tool but ultimately determined it would not work for us. We are spread out in all 50 states. If we would just have offices in a couple of states, I think we would have been able to move forward with the tool. Also as mentioned, I do think it is an easy system to use. However it isn't like a Success Factors where there are multiple suites that are all housed under the same HRIS. There isn't a talent management feature or org chart system to just name a few examples.

Easy to use system, better suited for a smaller company

Software Version

Overall Satisfaction with iCIMS Talent Cloud