iCIMS Talent Cloud Review
June 24, 2021

iCIMS Talent Cloud Review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version

iCIMS NOW

Overall Satisfaction with iCIMS Talent Cloud

We use iCIMS Talent Cloud in our sales department for recruiting. It was purchased to use for an ATS and CRM to house and move candidates through our talent process in a way that creates a better user and candidate experience. It was also purchased to link with outside vendors for background information.

Pros

  • The platform itself is user friendly as long as you don't configure it.
  • The program scrapes to a large number of job boards.
  • The technical support team is really good.

Cons

  • CSM - there is no consistent support. We have not had the same support person for more than a couple of months.
  • The reports are incredibly difficult to run or understand.
  • They charge for everything - nothing is included. You will be signing new contracts every 5 minutes.
  • iCIMS Talent Cloud has not created a positive ROI for us. It has taken more time and resources to configure than it should have.
  • It has created a process for everyone to follow which is a positive.
  • Candidate experience has not been improved, nor has time to fill.
Lever is more user friendly, more visual, and less reporting issues. iCIMS Talent Cloud is more configurable and able to grow more candidates in a faster fashion. Lever has better support than iCIMS, which is an overall win for anyone using it. Lever is also growing their product, and I haven't seen many changes in iCIMS.
I can see where there are benefits, but we have not seen a large benefit. We would like for everything to be on one platform, but it's more cost effective with better support to use other programs to supplement.
The technical support is great. I call them all of the time and always receive help. Regarding CSM support, there is really so little. Everyone spends all of their time trying to sell us things instead of helping us use what we have.
Attract and ATS. ATS houses candidates well, but really you have to put a lot of effort into developing the system to move your candidates the way you want it to.
We haven't benefited at all from these.

Do you think ICIMS Hire delivers good value for the price?

No

Are you happy with ICIMS Hire's feature set?

Yes

Did ICIMS Hire live up to sales and marketing promises?

No

Did implementation of ICIMS Hire go as expected?

No

Would you buy ICIMS Hire again?

No

iCIMS Talent Cloud is great for a company that does not require additional information and just needs a place to house candidates. I would also say small companies of less than 50 that are hiring just a few people a year so you don't have to configure anything. A company needs to have a technical person available to work on this product all of the time.

ICIMS Hire Feature Ratings

Recruiting / ATS
2.6
Job Requisition Management
1
Company Website Posting
Not Rated
Publish to Social Media
1
Job Search Site Posting
4
Customized Application Form
1
Resume Management
4
Duplicate Candidate Prevention
7
Candidate Search
6
Applicant Tracking
3
Collaboration
1
Email Templates
2
User Permissions
1
Notifications and Alerts
2
Reporting
1

Comments

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