iCIMS Talent Cloud Review
June 24, 2021

iCIMS Talent Cloud Review

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with iCIMS Talent Cloud

We use iCIMS Talent Cloud in our sales department for recruiting. It was purchased to use for an ATS and CRM to house and move candidates through our talent process in a way that creates a better user and candidate experience. It was also purchased to link with outside vendors for background information.
  • The platform itself is user friendly as long as you don't configure it.
  • The program scrapes to a large number of job boards.
  • The technical support team is really good.
  • CSM - there is no consistent support. We have not had the same support person for more than a couple of months.
  • The reports are incredibly difficult to run or understand.
  • They charge for everything - nothing is included. You will be signing new contracts every 5 minutes.
  • iCIMS Talent Cloud has not created a positive ROI for us. It has taken more time and resources to configure than it should have.
  • It has created a process for everyone to follow which is a positive.
  • Candidate experience has not been improved, nor has time to fill.
Lever is more user friendly, more visual, and less reporting issues. iCIMS Talent Cloud is more configurable and able to grow more candidates in a faster fashion. Lever has better support than iCIMS, which is an overall win for anyone using it. Lever is also growing their product, and I haven't seen many changes in iCIMS.
The technical support is great. I call them all of the time and always receive help. Regarding CSM support, there is really so little. Everyone spends all of their time trying to sell us things instead of helping us use what we have.

Do you think iCIMS Talent Cloud delivers good value for the price?


Are you happy with iCIMS Talent Cloud's feature set?


Did iCIMS Talent Cloud live up to sales and marketing promises?


Did implementation of iCIMS Talent Cloud go as expected?


Would you buy iCIMS Talent Cloud again?


iCIMS Talent Cloud is great for a company that does not require additional information and just needs a place to house candidates. I would also say small companies of less than 50 that are hiring just a few people a year so you don't have to configure anything. A company needs to have a technical person available to work on this product all of the time.

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Not Rated
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Email Templates
User Permissions
Notifications and Alerts