Amazing Advocacy Platform
November 27, 2021

Amazing Advocacy Platform

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Customer Advocacy

Overall Satisfaction with Influitive

We use Influitive as our main hub for our Customer Advocacy program. Influitive has been instrumental in sourcing testimonials, feedback surveys, user interviews, and a place where our customers can learn how to use our product with intent. We have been able to source advocates to beta test new products and they have helped our Product and Design team tremendously with first-hand feedback.
  • Amazing platform for customer advocacy
  • The Influitive team is always updating the platform
  • Great capabilities to incentivize customers all while receiving value
  • Reporting and attribution could be improved on
  • Increased social proof and UGC
  • Increased user usage in our platform + retention
  • Increased referrals
The Influitive team is great! I don't have enough good things to say about the team, as mentioned before the team is constantly asking for feedback from us users and constantly changing and evolving for the better. They also have a great yearly conference where you learn a ton and amazing resources/networking to learn from.
We benefited by being able to increase our customer usage on our platform. We educate our customers on how to use our platform most effectively and efficiently — not only have we received value from testimonials and more but we're able to build a loyal customer base and users who are more engaged in our platform.

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Influitive is a great program for customer advocacy. It allows you to incentivize your customers to complete high-value asks like testimonials, user interviews, etc. The hub allows you to push out these asks in a really creative way. The Influitive team is always improving on the platform and listening to their users!