Great for gamification but could use a face lift.
July 22, 2022

Great for gamification but could use a face lift.

Anissa Alvarez | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Digital Community

Overall Satisfaction with Influitive

Our Influitive hub is called “CommUnity” and it allows us to gamify the customer experience. The intent is to connect customers with other like-minded professionals who are passionate about Human Insight.

Pros

  • Gamification
  • Advocacy

Cons

  • The back end interface hasn’t had any updates since I started using the platform in 2018.
  • Customers often have to purchase integrations to solve issues.
  • Support related to integrations can be difficult to nail down a POC.
  • Improved customer retention
Email Support does a nice job of resolving tickets in a timely manner. But, email is the only way to make support requests and it can be tricky to keep track of the various tickets that are open.
inSided doesn’t offer rewards but has a much better end-user interface. I’ve got to demo what the backend looks yet.

Do you think Influitive delivers good value for the price?

No

Are you happy with Influitive's feature set?

No

Did Influitive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Influitive go as expected?

I wasn't involved with the implementation phase

Would you buy Influitive again?

No

Influitive gets the task at hand done when it comes to gamification. But it is starting to become outdated especially when it comes to the discussion forum section. The process for setting up rewards could use some fine-tuning as well. At the moment you’re not able to clone rewards and if you’re using the Tango e-gifts, you’re not able to customize the name of the rewards.

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