A platform to build customer advocacy program
Updated August 19, 2022

A platform to build customer advocacy program

Megha jetley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Influitive

We run our advocacy community here. It is a great tool when you have an awesome product that helps to organize all of the customer marketing initiatives. The platform helps to keep our advocates happy and engaged.

Pros

  • Measurable and meaningful reporting.
  • Drives scalable engagement.
  • Great for organizing, challenge and educating the advocates.

Cons

  • A bit tricky to get settings and processes right for importing advocates into the system.
  • Assistance when applying integrations is needed.
  • Formatting tools and testing features.
  • It helps keep our program fun and fresh!
  • Great references model
  • Daily engagement has increase and great testimonials have been collected from customers
Great team that helps immediately to queries and provides with a quick resolution. The Support team is extremely responsive and helpful.

Do you think Influitive delivers good value for the price?

Yes

Are you happy with Influitive's feature set?

Yes

Did Influitive live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Influitive go as expected?

Yes

Would you buy Influitive again?

Yes

It is an overall great platform with campaigns and challenges well integrated with the entire platform, from local challenges contained to just the hub to social challenges for a wider impact. It is a one-stop solution to run and manage a loyalty program.

Using Influitive

8 - Most of the people who use Influitive are from the Marketing and customer advocacy and experience team.
7 - Since Influitive is a platform for nurturing and mobilizing customer advocates so most people who use the program are from a marketing background in the customer marketing team who works around building the customer journey through the loyalty program
  • To get reviews and testimonials from customers
  • Engaging them through rewards and recognition
  • getting reference, referrals
  • Monthly campaigns to engage users
  • Using the inbuilt email nurture setup to get the inactive customers log back in
  • Getting referrals, reviews, testimonials and references
  • Building a complete customer journey through the program
  • Getting customers talking on social channels through the social share facility available within the platform
  • Getting more valued feedbacks that helps building the product roadmap for us
It's a really intuitive tool. They have a diverse support team and the tech team is continuously expanding and gets some great updates that help us keep our program updated and fresh for the users making it easy everyday for them to use

Using Influitive

Easy to use, create, and publish content.

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