Need to get into all the features to justify the price
February 20, 2017

Need to get into all the features to justify the price

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with was used by our sales and account management department. The goal was to have a system that can help us log/record our calls and provide local presence numbers for our sales reps. The call recording was vital for coaching opportunities within our sales floor as well as to provide accountability for all users.
  • It's fairly straight forward to use with click to call and automatically adding local presence.
  • They have evolved some of their list dialing programs that can help make dialing smarter.
  • When used properly, their support team is helpful.
  • As with most dialer programs I've used, can be buggy, especially early on.
  • The service level we received dropped off over the years we used them.
  • It is a fairly expensive dialer, especially once you get past the core features.
  • Made dialing faster and more efficient. Previously we did not have a click to call feature.
  • Better connection rate with the businesses we were calling because of the local presence lines.
  • More complete notes in Salesforce. Prior to, we had very spotty compliance with logging ALL calls.
  • TalkIQ and Bria is definitely further along in their development process and provides more of a full suite of features because of it. All systems tend to have their down times with Bria being the most difficult to work with. We didn't get much of a chance to dig into the more advanced features of such as the gamification and neuralytics they offer. Most of that was execution on my company's end.
If you are starting to build out a group that will need a dialer, I would prefer to build processes around how the dialer functions. One of the biggest issues we had was having processes in place and trying to get the dialer to fit around it. It is flexible but not always enough to completely customize to your needs if you have a rigid system in place (which we did).