There are better alternatives.
August 11, 2017

There are better alternatives.

Judah Ross | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with

We used for our entire sales team. The chief benefit we were looking to get out of it was to increase the speed of cold calling and cut out many of the extra steps usually needed. Efficiency is the name of the game when looking for sales tools and that was the main goal here.
  • Flexible - I appreciate that the sales team was willing to work with us to find the right package and price.
  • Implementation - while not the smoothest implementation, I do appreciate the amount of man hours they include to work with you one on one.
  • Buggy - no other way to put it. The system is just buggy. Similar to using Salesforce it feel like the infrastructure behind it is outdated.
  • Support - support tries hard but they seem to be under trained and overwhelmed. Caring is good but it only takes you so far when you can't solve the problem.
  • Try to do too much - they are trying to copy a lot of features from competitors but end up creating a bulky piece of software that is more confusing than necessary.
  • It can't say it's had a negative ROI except for maybe a few hours of intense frustration. I think we probably broke even on the investment if lucky.
HubSpot Sales wasn't fully mature when we started using InsideSales. I have been using it recently though and absolutely love it. HubSpot Sales is everything I was hoping to get out of HubSpot is intuitive, works smoothly an just has a much better UI overall. It removes all the repetitive steps that a sales rep wastes time on everyday and helps you stay more efficient during work. I don't know how well it scales but it's fantastic for small to mid size teams.
It certainly is better used by a very large team. Like SFDC, you would do best with a dedicated position overseeing and optimizing it.