The Sales Acceleration Platform that stands out in the Crowd.
March 06, 2017
The Sales Acceleration Platform that stands out in the Crowd.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with InsideSales.com
Our entire SDR team uses insidesales.com for the click-to-call features, seek list functionality, and gamification. We have found that it has increased our number of dials a day, the connect rate of the calls (thanks to local presence), and the logging of calls. Because of click-to-call, SDRs are no longer bogged down by the call logging process, so each activity is logged with a much more accurate description of the call result, making reporting much more effective and accurate.
Aspects of the gamification are also a big part of our team culture. From the leaderboards to the points/throwdowns, the team enjoys the recognition that the software allows them to get for the small things throughout their day.
Aspects of the gamification are also a big part of our team culture. From the leaderboards to the points/throwdowns, the team enjoys the recognition that the software allows them to get for the small things throughout their day.
- Local Presence/Click to Call - The outbound call and logging functionality runs well, and the team likes the UI.
- Gamification - The leaderboard/dashboard functionality has become a huge part of our culture for its ability to drive recognition of the appropriate KPIs. From the sound effects to the GIFS, reps get recognized both for their achievements and also their personality and creativity.
- Reporting - The reporting capabilities that the Momentum team helped engineer for us through certain tracking fields allow us to zoom in on micro-trends in the business such as ideal correct contact connect times and duration of successful calls.
- Ease of Implementation - It took a good amount of our internal resources to get the product running effectively. It is not an out-of-the-box solution, as it needed to be customized to our instance. So, we needed to do some SFDC development to optimize our product usage.
- Dialer Lists - The seek lists can be fairly involved to keep up to date as the logic necessary, at least for us, is elaborate.
- Email - We don't use their Vision product, so it could probably be implemented better than our instance. However, the email templates have a border around them, so they look like they are marketing emails. I don't think many companies still use this version of the email templates, so I'm not sure they're investing much time/effort into updating it.
- Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
- Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
- Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.