Insightly - Superb platform!
July 28, 2022

Insightly - Superb platform!

Ronnie Ellaway | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Basic

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

Insightly enables us to manage enquiries, store relevant data, and enables quick access to the information we need to manage our client accounts. It allows alerts for renewal periods and the ability to attach email correspondence means we can keep all the information together in one safe directory. There are 4 staff that use Insightly on a daily basis.
  • Organise contact dates
  • Store information
  • Ability to attach files
  • Fascia could do with modernising somewhat
  • Tone down the colour scheme
  • Massively improves time management
  • Enables ease of conversion tracking
  • Collates data quickly and effectively
Insightly is a platform that has really improved our business and provides a perfect level of use for our SME. We have 260+ clients so having a trusted resource to manage data and information is essential for us. There is no other platform we have used that is as simple but effective.
One key part of our business is customer service and organised contact with our clients. Insightly allows calendar entries to ensure alerts arrive when we need to make calls/emails and support our client base as efficiently as possible. We have also built a portfolio of potential business clients that aren't ready just yet, but need to be contacted in the future.

Do you think Insightly delivers good value for the price?

Yes

Are you happy with Insightly's feature set?

Yes

Did Insightly live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Insightly go as expected?

Yes

Would you buy Insightly again?

Yes

Within our business, we tend to have a staff member set up an account for a client on Insightly, after the on-boarding process, the account will be handed over to an 'account manager' - the ease of use for this transfer within Insightly is fantastic. Changing task ownership means we can always keep on top of handovers.

Insightly Feature Ratings

Customer data management / contact management
10
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
Not Rated
Interaction tracking
10
Lead management
10
Email marketing
Not Rated
Task management
10
Reporting
10
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
API for custom integration
Not Rated
Role-based user permissions
10
Single sign-on capability
10
Marketing automation
Not Rated
Mobile access
10