Overall Satisfaction with Intercom
It is mainly used for customer support, so the CS team and also the sales team. However, it is available to everyone at the company at large so that we can tag engineers in convos to solve issues as necessary. It makes sure that we get to customers as soon as we can with the correct info.
- Collecting qualification information for leads
- Educational content and templates to send to leads
- API is strong
- I'd like to see the user search get a bit easier, it sometimes can not match users
- I do not like the snooze function
- More personalisation for backgrounds etc., would be nice
- Decreased churn
- Identified pain points for customers
- Differentiated us as number 1 in customer support
- HubSpot Sales, Zoom and Outreach
Well these are not competitors. They are essential pieces that need to be implemented together.
100,000 to 250,000