Effective way to manage high volume customer inquiries through collaboration, allows you to achieve high-satisfaction
April 03, 2018
Effective way to manage high volume customer inquiries through collaboration, allows you to achieve high-satisfaction
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom on daily basis to handle reachout requests by our customers. It is a great tool that allows us to maintain constant inquiries for 30k+ customers who rely upon constant response. Intercom is the way to effectively manage contact with customers on daily basis. It is allows you to have much more responsive communication with your customer base, and it solves the case for forgotten questions and inquiries.
Pros
- Layering of conversations, 1st and 2nd level responders can be set to involve different teams for different cases
- It allows conversation with colleagues through note, which allows you to collaborate with teammates for a given problem
- The tagging and snooze system is effective in keeping order
Cons
- It could allow companies to categorize old threads by subject
- It could add an integration with call tools such as Outreach
- It could add task option for individual users to keep track of affairs individually
- It allows us to manage large number of accounts
- It enables the Customer Success team to solve issues collectively
- It enables involvement of individuals from different teams for providing support, which is highly useful
25,000 to 100,000
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