Support for all levels of tech
Updated May 24, 2021
Support for all levels of tech
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We are using Intercom as a way for our members to contact support and success departments regarding questions and concerns when using our marketing platform. We have enabled various features like live chat, email support, product tours, frequently asked questions, and more. Multiple users are in Intercom throughout the day, monitoring our inboxes, responding to members, creating a positive working environment and positive member experience, and creating various tools to help our members navigate the platform.
- Email support
- Product tours
- Articles
- Editability
- Ease of integration
- More flexible platform
- Time management
- Customer experience
- Organization
There are so many more features Intercom offers compared to Groove, such as product tours and chat support. It's also much easier to navigate compared to Groove. There are still similar features like email support and frequently asked questions articles. However, you can implement apps with Intercom, enhancing your support outreach.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes
Using Intercom
15 - Sales, success and support