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Intercom connects you to your website visitors
May 24, 2021

Intercom connects you to your website visitors

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We have deployed Intercom on our website as a chatbot to help direct visitors based on their needs. Intercom helps route to our support team for current customers, marketing resources to those browsing for information, and sales for those interested in a demo or pricing. The system is implemented and managed by our marketing team.
  • Routing to resources.
  • Fast response times.
  • Easy integration with WordPress.
  • Would be great to have website pop up features.
  • Would be great to have more AI-suggested pathways.
  • Would be great to have enhanced reporting and connectivity to Google Analytics.
  • Integration with WordPress.
  • Templated pathways.
  • Ease of use.
  • Intercom has made our website easier to navigate.
  • Intercom has made it easier for our current customers to access support resources.
  • Intercom has made it easier to direct visitors to the right marketing resources.
  • Drift
Intercom had competitive pricing and met our current integration needs.

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

No

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Intercom is well suited for those who are looking to help direct people to various places on their website based on need. The chatbot can be very helpful when someone is coming and looking for something specific or if you have frequently asked questions from your website visitors that Intercom can quickly direct them to the right answer.