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Great, but needs to be best
September 09, 2022

Great, but needs to be best

Ashutosh Sharma | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Customer support is seamless, I can manage the queries and also have my team members contribute it in the same place. The Gifs and emojis help to make chats more interactive. The outbound messaging helps during the release notes or passing important information to our users. The metrics is easy to track.
  • customer information
  • Customer interaction
  • Custom Updates
  • Outbound Messaging
  • Usage of Gifs
  • Their own customer support
  • Pricing - allowing some bot sessions at a lower price
  • increased website lead conversion
  • greater customer satisfaction
  • reduced response
Intercom makes it much easier for us to provide good quality customer support without losing effectiveness in managing the various inboxes we currently have - with high volumes being a frequent reality, working with a tool that makes it easier to not skip on the quality while working down the numbers is vital.
We use tools like Calendly along with Intercom. Tools like ClickUp, Zoom works amazingly great. Wonder if the store also had a gif maker free for its users then it would have been really great. We also use Intercom for internal training as for some cases the chat interactions are helpful for the new joinees.
pretty same, but they win on the pricing and features with their omni channel service. Their bot features comes a bit handy and very economic. Intercom should rework on their pricing it could attract a lot of new users. Intercom is best for us as it's UI is very seamless.

Do you think Intercom delivers good value for the price?

Not sure

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

It a user friendly tool, which manages chat and support seamlessly. It becomes easy to have a mobile app and simultaneously add value to your work from there. But if Intercom had a screenshare, or a gif making mode then it would have been really great. Looking forward to have it in the future.