The best solution for CS
June 02, 2023
The best solution for CS
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
For customer success and onboarding, Intercom proves to be a valuable tool for us. We can use the platform to deliver personalized onboarding experiences to new customers. By sending in-app messages or targeted emails, we can guide customers through the onboarding process, provide tips and tutorials, and ensure a smooth transition. This personalized approach enhances customer satisfaction, reduces churn rates, and improves long-term customer retention.
- In app messaging
- Reporting
- View user's behaviour
- Supporting technical issues
- Greater customer satisfaction
- reduced response and resolution time
While Intercom primarily focuses on digital communication channels like live chat and messaging, we integrate it with our existing phone system or use third-party call center software to handle phone calls. This integration enables support agents or sales representatives to make or receive calls directly within the Intercom platform, allowing for centralized customer communication and better context during conversations.
Intercom is known for its intuitive and user-friendly interface, designed to facilitate easy communication and collaboration. It offers a modern and visually appealing experience for both agents and customers. Zendesk, on the other hand, provides a robust and comprehensive platform but may have a steeper learning curve for users.
Intercom puts a strong emphasis on proactive customer engagement through features like targeted messaging and in-app communication. It enables businesses to send personalized messages, automated emails, and behavior-triggered campaigns. Zendesk also offers customer engagement features but may not have the same level of flexibility and ease of use as Intercom in this area.
Intercom puts a strong emphasis on proactive customer engagement through features like targeted messaging and in-app communication. It enables businesses to send personalized messages, automated emails, and behavior-triggered campaigns. Zendesk also offers customer engagement features but may not have the same level of flexibility and ease of use as Intercom in this area.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes