Do I have to.
May 29, 2023

Do I have to.

Nevena Pestanac | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use the intercom for advertising our services, for top-notch customer service, and basically more automation of our own work, so we can focus on more important things.

Pros

  • Customer service.
  • Developing new options.
  • Bots

Cons

  • Not all the updates work for all the customers.
  • Sometimes outbound is more difficult to include in the products.
  • I feel like customer ratings could be differently included in the conversations.
  • Faster customer support.
  • Not sure how people feel about talking to the bots after continuously talking to a human, even though it does help our job.
I feel like it could be improved a little.
It's now included on our site and it's quite easy to work with.
Intercom is way out of their league.

Do you think Fin by Intercom delivers good value for the price?

No

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

I love the interface and love how it works, it's easy to set it up and easy to include a beginner in the Intercom, but it is a bit more difficult to see what else you could improve on and include in your own services.

Fin by Intercom Feature Ratings

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