Intercom - A really efficient tool for supporting customers.
June 05, 2023
Intercom - A really efficient tool for supporting customers.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
Intercom is a really helpful tool for supporting customers with issues being experienced. Live Chat is really engaging and helps with quick fixes.
Pros
- Interaction with the customers
- Quick fix issues
- Live interaction and resolution
Cons
- Uploading attachments
- Integration with tools that offer a screen share
- Refrain dual assignments of conversations
- Help to improve efficiency of support.
- Faster resolution to problems
- Better KBM's and customer satisfaction
Yes, we have it integrated with our ticketing tools, and it is helpful in creating requests for the customers.
Intercom has a more intuitive interface in comparison to the rest
Do you think Fin delivers good value for the price?
Yes
Are you happy with Fin's feature set?
Yes
Did Fin live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin go as expected?
Yes
Would you buy Fin again?
Yes
Comments
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