Intercom is a great tool marketing and customer support
July 10, 2023
Intercom is a great tool marketing and customer support
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use Intercom as our main customer support, help center, and marketing tool.
Pros
- Creating chatbots to help resolve customer support questions
- Single platform for marketing to leads and customers
- Creating a help center
Cons
- Adding users to email lists when using the Segment integration can be difficult to set up
- Easier way to promote work between test and production environments
- Better feature parity between the web and mobile Intercom messengers
- Having Intercom do marketing and customer support while being able to use the same customer data has reduced tool sprawl
- Increased customer satisfaction by being able to provide live customer support through the messenger
We integrate it with data sent from Segment
We choose Intercom because Intercom has all the same features as Customer.io but with the ability to do customer support and provide a help center to our users.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes
Comments
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