Intercom has saved my life at work.
July 10, 2023
Intercom has saved my life at work.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
At my company, we use Intercom as the main tool of support to our customers: The Help Center helps us let all the information our customers need; the outbound tool is used to send all of our marketing e-mails and other announcements; the Live Chat is integrated to our website to let the customers request for support.
Pros
- Give live help to customers.
- Integration to other apps and services.
- Outbound messages via e-mail and ticket management.
Cons
- Customer Support.
- Marketing
- Social Media
- CRM
- Greater customer satisfaction.
- Effectiveness on answers.
Our company does not use Intercom in this area.
I have used Help Desk in another company, but it does not offer all the features that Intercom does.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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