I would choose Intercom everytime!
October 24, 2023

I would choose Intercom everytime!

Kynasian Parker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

Intercom works for us.We use this program to answer customer's inquiries. This is where I spend the majority of my work day helping our customers. It is a very efficient tool and allows me to do my job with ease. Everything is right where I need it. I love Intercom.

Pros

  • Saved responses
  • Navigation made easy
  • Resolve issues quickly

Cons

  • Combining messages would be nice
  • Blocking certain spam messages
  • great customer satisfaction
  • increased engagement
Great tool for answering customer inquiries. Allows for quick and efficient responses every single time. Rarely any down time or system issues. Very good tool in my opinion and I have not had issues at all that would make me rate them otherwise.
We are able to easily take a ticket and discuss it on our other tools and it makes our job that much easier. It is integrated with our onboarding tool and is awesome.
I have not used another product like Intercom, but this is the best for sure.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

I haven't used it very long, but I already feel like a pro. It is easy to navigate and I feel like everything is right in front of me that I need. I never have to search very long to find anything, which is awesome! Easiest tool in my opinion.

Fin by Intercom Feature Ratings

Using Intercom

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