Works good!

We use Intercom exclusively for support, this is also where I work. It seems to me that the tool could work in the departments mentioned, but there are a few shortcomings that would make it difficult:
- If a customer writes to an agent's email (without Intercom), the message will still go to an external mailbox
- Without adding a full footer (with graphic elements, etc.) we may seem less reliable / professional to people who do not yet work with us.

Good examples:
1. You have scheduled with a customer that you will contact them in a month. You snooze a conversation that goes back to open after a month.
2. You want to filter the list of customers (e.g. by the last contact or by the person assigned to the conversation).
3. You want to optimize your work by adding macros.

Bad examples:
1. You want to quickly find a conversation with a particular customer without remembering the full email address.
2. You want to work on a view similar to social media messaging (you can mark messages as unread).