Love Intercom!
April 06, 2024
Love Intercom!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use it to handle all incoming correspondence from customers, including some social media integrations, and we also use it to handle all published articles for our help center. This is especially helpful as customers have access to help themselves before needing further assistance from us, which is a win win for everyone.
Pros
- Respond to any issues in a very quick manner.
- The organization of the platform is very clear and things aren't hard to find.
- There are rarely any technical issues so everything always goes smoothly.
Cons
- Grouping conversations together in the inbox if they're from the same email address would be nice. We have several customers who like to send multiple messages so if they could automatically group, that would be awesome.
- Have the ability to add an integration to link to the most recent order associated with their account would be awesome.
- Along the same line, have a link to access their account in our customer database software.
- The ability to delay sending the email. So say up to 60 seconds, so we can undo the message and edit anything if we notice a typo or something right after we hit send.
- Greater customer satisfaction
- Reduced response time
- Reduced inquiries due to the help center
- Increased traffic
We use it mainly with social tools. We don't have the ability for it to integrate into our other programs, like our customer database, currently but we are switching those so perhaps with the new programs we're going to be working with, this will integrate better.
Intercom is a lot smoother and has more integration ability. It's macro features are a lot easier to navigate and control as well. The help center is also a huge bonus and the way it integrates into the chat is a lot less stressful to put together and utilize. Intercom makes everything a breeze.
Do you think Fin by Intercom delivers good value for the price?
Yes
Are you happy with Fin by Intercom's feature set?
Yes
Did Fin by Intercom live up to sales and marketing promises?
Yes
Did implementation of Fin by Intercom go as expected?
Yes
Would you buy Fin by Intercom again?
Yes
Comments
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