Intercom made it easy
January 28, 2025

Intercom made it easy

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom to handle direct product support for our customers. We also use FinAI to tackle the first level of support and human support as the next level. Incase of any support needed in product setup, customers will reach out to us to get immediate help or if they need to report a bug, they will use intercom to reach out to us. We also handle billing and other concerns.

Pros

  • Reports
  • Workflow
  • Data Management

Cons

  • Exporting reports
  • Image support for FinAI
  • Easy to use UI
  • Customer satisfaction
  • Improved first response time
  • Great resolution time
It can be more simplified as there are a lot of features helpful but most of the times it takes time to navigate and find the respective features or functionalities to use. If that can be prioritized and worked on, I believe a lot of hidden features will be exposed and used.
We have integrated intercom with sheets and our own product to create workflows and manage data accordingly. To be honest, it works like a charm. The tag feature and actions help us to set this up seamlessly and get the setup done as quick as possible. It is super easy.
Intercom as a tool is well suited to manage our key metrics with the help of its reports. We have evaluated a lot of tools but Intercom remains the best in terms of report. It helps us maintain OKR's for the support team and track whenever needed. FinAI also has the reporting which helps us to find the difference.

Do you think Fin by Intercom delivers good value for the price?

Not sure

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

Yes

Did implementation of Fin by Intercom go as expected?

Yes

Would you buy Fin by Intercom again?

Yes

Intercom as a tool is well suited to manage our key metrics with the help of its reports. We have evaluated a lot of tools but Intercom remains the best in terms of report. It helps us maintain OKR's for the support team and track whenever needed. FinAI also has the reporting which helps us to find the difference.

Fin by Intercom Feature Ratings

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