Industry's Golden Standard

We have been using Intercom as our primary method of communication for more than four years. It's a reliable, smart, and well-designed tool for communication. It allows us to keep an eye on the progress of the team, and maintain knowledgebase and it's very intuitive and easy to navigate. Also, it doesn't consume a lot of resources, so even when your Internet connection is poor, it works fast. I wish Intercom would add more AI features and make Fin a self-learning bot since now it's a bit shallow.

I rarely use fin or Intercom's Helpdesk. However, I could add that Fin is integrated seamlessly. I could call for help from Fin if needed or forget about him when working with customers manually. We are still skeptical about Fin, but I hope there will be a significant improvement in that feature.