Excellent tool for website support and marketing.
April 05, 2025

Excellent tool for website support and marketing.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We used it to send newsletters, automated emails, help articles, and a chatbot for support. Intercom helps us drive more subscribers to our paid content and stay in touch with donors, supporters, and users.

Pros

  • Easy interface for creating help articles.
  • Simple to answer support messages.
  • Many rules options for customization of audiences.

Cons

  • The rules can sometimes be confusing.
  • Our email template still contains default design from the original settings.
  • Description length in help articles doesn't sync with the industry standard for SEO.
  • greater customer satisfaction.
  • Time saved on agents' end.
  • More subscribers.
  • Better data for making business decisions.
Sometimes, the myriad options cause confusion, but overall, it is pretty easy to use and intuitive. The stats and the depth to which they go (to the individual user's level) are also beneficial.
We don't integrate.

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

It's great for a large website with many moving parts, but it's overkill for a small business. It's important if the site gets a lot of support requests, especially if the users and the admin are not located in the same time zone. It's also very useful for a website with multiple target markets, which must address each with slightly different messages and times.

Fin by Intercom Feature Ratings

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