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Invoca

Invoca

Overview

What is Invoca?

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline…

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Recent Reviews

TrustRadius Insights

Invoca is a versatile tool that has proven to be invaluable for users across various industries. Customers rely on Invoca to track calls …
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Very User Friendly

8 out of 10
February 28, 2020
Incentivized
We use Invoca in our marketing department to facilitate our Pay-Per-Call affiliate campaigns. It assists with reporting and has been an …
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My Take on Invoca

9 out of 10
February 28, 2020
Incentivized
The organization uses Invoca. My team uses explicitly it to build out pay-per-call campaigns for our affiliate partners. It helps keep …
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Invoca Review 2.27

8 out of 10
February 28, 2020
Incentivized
Invoca is used by a department here at Apollo Interactive. Mainly Sales and Account managers. It addressed the needs of our clients, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Invoca?

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is CallRail?

CallRail offers phone call tracking, recording and analytics.

What is CallTrackingMetrics?

CallTrackingMetrics is a call tracking solution for all online and offline channels with real-time reporting and intelligent routing.

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Product Details

What is Invoca?

Invoca is a conversation intelligence AI solution that gathers data from calls, so businesses can discover which campaigns drive the best phone leads, if sales are being lost due to bad call experiences, and answer other questions. The software aims to help:

• Marketing teams drive up lead quality and driving down acquisition cost
• Contact centers boost agent performance and conversion rates
• Multi-location businesses increase appointments set over the phone

Invoca boasts users among companies that currently include AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon, as well as users among industries like US health systems, US mortgage lenders, US property and casualty insurance companies, and among US telecommunications companies.

Invoca Features

  • Supported: Phone Number Management
  • Supported: Tracking
  • Supported: Call Routing
  • Supported: Analytics
  • Supported: Marketing Operations
  • Supported: Campaign Activity
  • Supported: Call Analytics
  • Supported: Agent Performance Management
  • Supported: Quality Assurance
  • Supported: Engagement - Dashboards and Training
  • Supported: Performance - Integrations and Compliance
  • Supported: Attribution Modeling
  • Supported: Generative AI

Invoca Competitors

Invoca Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The Invoca platform delivers the inbound call intelligence required for marketers to capture and optimize customer engagement and sales beyond the click. From attribution to intent, marketers gain a complete understanding of the customer's journey across digital, mobile and offline touchpoints so they can optimize their marketing spend, drive quality inbound calls and deliver a better customer experience.

DialogTech, Marchex, and Convirza are common alternatives for Invoca.

Reviewers rate Support Rating highest, with a score of 8.2.

The most common users of Invoca are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(40)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Invoca is a versatile tool that has proven to be invaluable for users across various industries. Customers rely on Invoca to track calls and leverage call analytics in order to modify marketing projects and enhance the user experience. By using Invoca for call-tracking campaigns, users are able to pinpoint successful campaigns and scale them effectively. This not only allows for better allocation of resources but also leads to increased efficiency in media buying.

One of the key features of Invoca is its ability to enable routing paths based on advertiser conversion rates, which ultimately boosts media buying efficiency. By analyzing the data obtained through Invoca's call tracking and routing capabilities, users can optimize their campaigns by directing calls to the most appropriate destinations. This results in a streamlined process and improved customer satisfaction.

Another significant advantage of using Invoca is its use in billing purposes and tracking call performance. Finance departments utilize Invoca to track revenue and invoice monthly, providing accurate data for financial reporting. Moreover, this platform allows for easy monitoring of call performance based on campaigns and call generation location, making it an indispensable tool for managing phone call leads across multiple insurance verticals.

Invoca also serves as a comprehensive solution for both online and offline call tracking, connecting phone calls with marketing campaigns seamlessly. For enterprise-level customers like Vivint, Invoca enables data enrichment and accurate attribution, facilitating better decision-making and overall campaign success. Additionally, Invoca plays a pivotal role in pay-per-call affiliate campaigns by providing reporting and data access for partners, helping streamline campaign management.

Ultimately, the versatility of Invoca extends beyond these examples, as it can be adapted to suit various marketing strategies across different industries. Whether used to improve email campaigns, increase performance in media buys, or manage and route campaigns for buyers, Invoca consistently delivers valuable insights and efficient solutions for businesses looking to optimize their marketing efforts.

The users recommend utilizing Invoca's support team for assistance with any issues or questions. They also suggest exploring Invoca's call signal suite, which offers almost unlimited tracking capability and customization for online and offline marketing channels.

Additionally, users highly recommend DialogTech for ecommerce businesses and those that drive calls and leads through online platforms. They believe DialogTech provides great insights and offers helpful customer service.

Overall, users highly recommend both Invoca and DialogTech for their respective benefits in call tracking, campaign management, and communication improvement.

Attribute Ratings

Reviews

(1-12 of 12)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
Invoca's client success team is great to work with, which is a nice value proposition for their business (many SaaS providers struggle with this). Their support team is very talented and fully capable of addressing the vast majority of questions that they receive. I haven't encountered any negative experiences when requesting assistance.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Invoca customer support is relatively quick in getting back to. When I submit call corrections, they'll get back to me within a day. But it would be nice if call corrections could be done in real-time without having to wait for customer support to process them. In general, they are very helpful in answering questions, and they were able to assist me when I wanted to track performance data in their UI. They allowed us to upload sales conversion into their UI that helps me identify where the best call sources are coming from.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I give it this rating because of the ability to learn its functionality so quickly. It is easy to navigate through and not a huge learning curve. They make it very easy to get the necessary pieces of data that I need to be successful. It always has a good track record of being accurate.
Chloe Tollefson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I was never able to get a hold of anyone quickly when there was an issue. I just wish I had a phone number to call. They said this was because of a certain tier we were on, but that's not how it should be. I have used call platforms where I have the account representative's cell number and Skype. Any time I have a question, I can get an answer instantly. I do not think it is useful to have a communications login where you post to a board and wait for someone to reply. I want to be able to call somewhere or have someone's email to work through problems. I do not think Invoca has a good support system.
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