Functionality a plus, support lacks
February 20, 2020

Functionality a plus, support lacks

Chloe Tollefson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Invoca

We used to use it as our main call tracking/routing platform and just recently switched due to pricing. However, I still use it when I am working with other advertisers because it is their main platform. It is used across the whole organization, and it helps address how we manage our calls throughout the day and where we need to increase or decrease call flow. I also use it to track revenue and invoice every month.

Pros

  • It is easy to set up campaigns.
  • It is easy to look at reports.

Cons

  • I think the support system is weak. I should not have to pay more money to achieve a certain level of support. This is where I always struggled with Invoca, and it was eventually a huge factor in our recent decision to switch.
  • Pricing: there are other call routing/tracking platforms that are cheaper.
  • I think it's a huge player in the game, so working with it previously has been helpful when I sign up on certain advertising networks. I am able to get started quickly because I know how to use it.
  • It has not had a huge impact on our ROI.
Invoca is way easier to use. It has always been the easiest to use and the most simple to get campaigns started with quickly. I like the reporting functionality as well.
I was never able to get a hold of anyone quickly when there was an issue. I just wish I had a phone number to call. They said this was because of a certain tier we were on, but that's not how it should be. I have used call platforms where I have the account representative's cell number and Skype. Any time I have a question, I can get an answer instantly. I do not think it is useful to have a communications login where you post to a board and wait for someone to reply. I want to be able to call somewhere or have someone's email to work through problems. I do not think Invoca has a good support system.

Do you think Invoca delivers good value for the price?

Yes

Are you happy with Invoca's feature set?

Yes

Did Invoca live up to sales and marketing promises?

No

Did implementation of Invoca go as expected?

Yes

Would you buy Invoca again?

Yes

I would recommend it to larger companies most likely because it is easy to sign up and use it when you are searching through networks. It is also super user-friendly, and even my boss who is horrible at technology could look at reporting each day without any questions.

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