Great Remote Access Software
August 19, 2024

Great Remote Access Software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

ISL Light allows me to easily and securely provide support to clients. Its interface for both technician and client are clean, user friendly, and highly customizable. Setup of their on-premises server was very well documented. Any questions I did have were very quickly resolved by their exceptional support via online chat and remote support. I have been using their products for almost 4 years and would gladly choose them again.

Pros

  • Clean technician and user interface
  • Customizable
  • Secure
  • Self-Contained
  • Chat

Cons

  • Log forwarding
  • Package creation
  • Client file transfer
  • Increased helpdesk efficiency
  • Increased workstation security
  • Reduced time to ticket resolution
It is easy to connect with clients in multiple situations, persistent software, or ad-hoc user requested sessions. The more transparent support software can be the better, and ISL Light make technician and client interactions quick and intuitive. It provides tools needed for creating a web accessible landing page, chat, and conferencing.
While these are all good products and provide a solution in other use cases, at the time we were searching, ISL Light fit our use case best. It is a completely self-contained and privately hosted solution with a tool for each step, user contact, information gathering, remote support, and auditing. It also has a built-in backup solution for quick recovery in a DR situation.

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

ISL Light is flexible and is well suited for those who want a self-contained system with no third-party requirements, or those who need software as a service. It can be set up anywhere from completely cut off from the internet to hosted by ISL Light. It provides all you need to support clients and gives them the option for convenience as well as privacy.

ISL Light Feature Ratings

Remote Administration
9.4
Screen sharing
10
File transfer
8
Instant message
10
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
10
Remote management of servers & workstations
10
Centralized management dashboard
8
Session record
10
Annotations
10
Multi-platform remote control
10

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