Item: isolved
Rating: 8
Author: Samantha Corsi

Use Cases and Deployment Scope

isolved is used across the entire organization. We have been working with iSolved for almost a year now and it has increased efficiency tremendously when it comes to processing payroll, employee self-service abilities, and the type of reporting that is readily available within the system. For the most part, I have been very satisfied with isolved.

Pros and Cons

Self service
Reporting
Easy payroll submission

Time cards
Organization of dashboard headings
Ability to alter pending requests in the same screen before approval

Return on Investment

I do not have concrete numbers, but I know that I do less manual reporting with isolved than I used to have to do.

Alternatives Considered

Heartland Payroll and UKG Dimensions (formerly Kronos Workforce Dimensions)

Much better customer service, self service/user friendly

Key Insights

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

Likelihood to Recommend

Since it's so user friendly, employees do not need much assistance with navigating the site. The biggest downside to isolved is editing timecards. When an employee comes to me or their manager and their timecard needs to be edited, it seems more labor-intensive that it has to be just to edit the times. Frequently, I find myself having to erase the entire day of punches, then individually punch in/out (including paid/unpaid breaks--that's eight punches total per day) in order for the breaks to be calculated correctly. I've been told to not switch over to the spreadsheet version of the timecard either because it makes things more complicated with the way it's designed.

Awesome! (for the most part)

Software Version

Modules Used

Overall Satisfaction with isolved