iSolved: Thumbs Up
March 04, 2021

iSolved: Thumbs Up

Roger Buckley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Time and Attendance

Overall Satisfaction with isolved

We use iSolved for payroll processing and time off tracking. It is used by all employees. We have a few part-time hourly employees, but mostly full-time salaried employees. Hourly employees punch in and punch out on their phones. There is one supervisor that reviews and approves all of the hourly employees' time cards. We have recently added health reimbursements through our payroll cycle.

Pros

  • Ability for employees to punch in and punch out using their phones.
  • Payroll processing is easy to review and post.
  • Having a dedicated service team in our region is helpful.

Cons

  • Navigating the system for requesting/approving time off is not intuitive.
  • More timely responses/updates from customer service on escalated matters.
  • The ability for employees to punch in and out from their phones eliminates paper time sheets and allows us to process payroll remotely, improving our time and process.
  • Employees have access to their paystubs, which reduces the number of requests for copies when they need them.
iSolved is a much more complete system that easier to use and offers features such as electronic time sheets, time off tracking, etc.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

iSolved has worked well for the most part. We only have about 20 employees. Once we got used to it, processing the hourly punches has worked pretty well. It has been able to accommodate our pay period and time off rules. Processing payroll is pretty straightforward. I wish the navigation for time off calendars and processing was more intuitive. I always have to hunt for it when I want to approve time off. When I have an escalated request, I would like customer service to at least give me updates, even if they don't have a resolution.

isolved Feature Ratings

8.0
Employee demographic data
Not Rated
Employment history
8
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.8
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
7.7
Approval workflow
6
Balance details
8
Annual carry-forward and encashment
9
9.5
View and generate pay and benefit information
10
Update personal information
9
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
9.0
New hire portal
9
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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