isolved will solve your payroll headaches
July 26, 2024

isolved will solve your payroll headaches

Patricia Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance
  • Hire
  • Compliance
  • Data Integration & Audit
  • Premium Reporting

Overall Satisfaction with isolved

We have approximately 280 employees and we use isolved from the start of the onboarding process through the entire payroll process. We have union and non-union employees We use the time clock feature as well, that helps with our hourly employees The benefits we offer as well as the 401k are all very easy to set up. The isolved direct deposit system is great.

Pros

  • Onboarding
  • Reports
  • Payroll
  • Benefits

Cons

  • I have no areas as of now that need improving
  • Time savings
  • Reduced errors
  • Increased employee satisfaction
I have always received wonderful customer service from the isolved team, either by phone or by email. I have a Personal customer account representative that handles my account, but I have also had great customer service from the other members of the customer service team that isolved offers. isolved has a very friendly and knowledgeable staff.

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

When a situation occurs where you may need a customized report, the isolved team works quickly to get the report you need, the way you need it. I love that you have a specific isolved representative with a direct number when you need immediate assistance, you can either call or email and you receive a case number and the isolved team acts immediately. Also, my isolved representative sets up a monthly meeting just to touch base to make sure we are happy with the service and is ready to address any of our business needs.

isolved Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
Not Rated
Tracking of all physical assets
Not Rated
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
10
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
10.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
10

Using isolved

2 - Onboarding
Payroll
  • Onboarding
  • Benefits
  • Payroll
Great customer service, easy to use

Evaluating isolved and Competitors

Yes - Paychex
  • Cloud Solutions
  • Ease of Use

isolved Implementation

isolved Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No, great customer support comes with the isolved program.
I needed a customized report, I contacted isolved customer service and within 24 hours they had my customized report up and running for me.

Using isolved

Very easy to use
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Onboarding
  • Benefits
  • Payroll
Yes

Comments

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