Best Customer Service Ever!
July 26, 2024

Best Customer Service Ever!

Michelle Wisler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

iSolved (modern)

Modules Used

  • Payroll
  • Human Resources
  • Benefits Enrollment
  • Time and Attendance

Overall Satisfaction with isolved

We use isolved to process our semimonthly payroll schedules, provide an employee self service platform, benefits administration, tax withholding filings and it is also used as our HRIS database. In addition to processing our payroll we use isolved's time and attendance functionality as well as ACA reporting. This product allows us to pay our employees, submit their federal, state, local taxes as well as any special pfml, disability or unemployment deductions, pay our employer taxes and provide periodic statements for all of those services.

Pros

  • Customer service
  • Client success and appreciation
  • Client communication
  • Technical/Legislative awareness and updates

Cons

  • Reporting feature needs improvement
  • Employee satisfaction of ESS
  • Reduced administrative burden
  • Reduced errors in payroll calculations
isolved support has been the best I've experienced hands down. We've had zero turnover in our customer support specialist. Even if I get a different specialist, they're just as knowledgeable and my issue is resolved just as fast. customer service is truly unparalleled!

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

I wasn't involved with the implementation phase

Would you buy isolved again?

Yes

isolved has the best customer service I've ever experienced. I've been managing provider relationships for over 20 years and have not found it's match or anything close. We've had zero turnover in customer specialist and even if I do speak to another specialist, they're just as knowledgeable and my issue is resolved just as quickly. Although, I had been disappointed in the reporting feature in the past, I was connected with a trainer and now am able to write reports really easily myself.

isolved Feature Ratings

9.0
Employee demographic data
10
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
7
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
9.7
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
9
9.7
Approval workflow
9
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
7.7
Report builder
7
Pre-built reports
9
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
Onboarding ()
Not Rated
Performance and Goals ()
Not Rated
Recruiting / ATS ()
Not Rated

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