TrustRadius
IT Glue is an absolute must-have for any MSP
https://www.trustradius.com/document-managementIT GlueUnspecified8.933101
Sam Kemp profile photo
October 12, 2019

IT Glue is an absolute must-have for any MSP

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with IT Glue

IT Glue is being used on our technical team to handle all inventory/asset, password, knowledgebase management to support our customers. It allows us to have a one-stop-shop for any information our techs may need.
  • Password management.
  • API connections to key software such as Autotask and Office 365.
  • Configuration documentation.
  • Full push to auth 2FA with Duo.
  • Mobile App - This would be #1.
  • Improved response time on incidents.
  • ROI is obvious. The more data we put in for our customers the more efficient our techs get.
We tried Confluence but it had such a steep learning curve not only for the installer but for everyone involved. It didn't go very far and everyone got fed up with it quickly. I know confluence can do a ton of things but when you don't have dedicated people to implement you need something already done which is why we went with IT Glue.
I haven't had to engage support yet because everything has pretty much just worked as it should.

Do you think IT Glue delivers good value for the price?

Yes

Are you happy with IT Glue's feature set?

Yes

Did IT Glue live up to sales and marketing promises?

Yes

Did implementation of IT Glue go as expected?

Yes

Would you buy IT Glue again?

Yes

This is a perfect solution for any MSP who needs quick access to customer information from ISP circuits to passwords. The more you put into this software the more you will get out of it in the long run.