IT Glue is an absolute must-have for any MSP
October 13, 2019
IT Glue is an absolute must-have for any MSP
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IT Glue
IT Glue is being used on our technical team to handle all inventory/asset, password, knowledgebase management to support our customers. It allows us to have a one-stop-shop for any information our techs may need.
- Password management.
- API connections to key software such as Autotask and Office 365.
- Configuration documentation.
- Full push to auth 2FA with Duo.
- Mobile App - This would be #1.
- Improved response time on incidents.
- ROI is obvious. The more data we put in for our customers the more efficient our techs get.
We tried Confluence but it had such a steep learning curve not only for the installer but for everyone involved. It didn't go very far and everyone got fed up with it quickly. I know confluence can do a ton of things but when you don't have dedicated people to implement you need something already done which is why we went with IT Glue.
Do you think IT Glue delivers good value for the price?
Yes
Are you happy with IT Glue's feature set?
Yes
Did IT Glue live up to sales and marketing promises?
Yes
Did implementation of IT Glue go as expected?
Yes
Would you buy IT Glue again?
Yes