IT Glue is an absolute must-have for any MSPhttps://www.trustradius.com/document-managementIT GlueUnspecified8.9331012019-10-13T02:01:13.561Z
October 12, 2019
IT Glue is an absolute must-have for any MSP
Score 10 out of 101
Overall Satisfaction with IT Glue
IT Glue is being used on our technical team to handle all inventory/asset, password, knowledgebase management to support our customers. It allows us to have a one-stop-shop for any information our techs may need.
- Improved response time on incidents.
- ROI is obvious. The more data we put in for our customers the more efficient our techs get.
We tried Confluence but it had such a steep learning curve not only for the installer but for everyone involved. It didn't go very far and everyone got fed up with it quickly. I know confluence can do a ton of things but when you don't have dedicated people to implement you need something already done which is why we went with IT Glue.
I haven't had to engage support yet because everything has pretty much just worked as it should.
Do you think IT Glue delivers good value for the price?
Are you happy with IT Glue's feature set?
Did IT Glue live up to sales and marketing promises?
Did implementation of IT Glue go as expected?
Would you buy IT Glue again?