Your new favorite marketing automation tool
June 26, 2025

Your new favorite marketing automation tool

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Iterable

We use Iterable for all of our automated emails and marketing SMS campaigns. It allows us to centralize our campaigns so we can get a cohesive view of the customer journey while monitoring overall performance and run ongoing experiments to drive growth. We're also able to use various integrations to sync data into Iterable and use those data points to better personalize, segment and optimize our journeys. Every member of our lifecycle team uses the platform on a daily basis and overall is a great tool for any company to use to manage their lifecycle comms.

Pros

  • The platform is very user friendly and has a robust set of tools to enhance your experience.
  • They have a great set of customer service representatives that you can message in real time (depending on your plan) to get immediate answers and unblock you on any potential issues.
  • They are continuously gathering feedback from their users on ways to enhance their tool and overall capabilities.

Cons

  • I'd love to see more SMS capabilities, specifically 1:1 texting.
  • Although there are multiple ways to sync data into Iterable, a lot of it requires work from engineering teams and I wish there were more accessible ways to set up this real time data into Iterable
  • We are essentially able to use lifecycle as a 'free' channel outside of the base payment to use the tool. It's incredibly profitable for the long term revenue earned from even basic re-engagement campaigns.
We use Iterable to run frequent experiments to quickly gather learnings and apply those to the next campaign. We use the data fields piped in to build personalized content with dynamic fields, and segment our audiences based on various traits that leads to incremental revenue
As Iterable is a marketing automation tool, we are able to set the foundational journeys up and build from there. Through email, sms, push notifications and more, we can treat users with different channels in different stages of the funnel. We can test frequency, content, channels and more to learn what drives the most conversion while maintaining customer engagement.

Do you think Iterable delivers good value for the price?

Yes

Are you happy with Iterable's feature set?

Yes

Did Iterable live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Iterable go as expected?

I wasn't involved with the implementation phase

Would you buy Iterable again?

Yes

Iterable has a lot of channel optimization and targeting capabilities. I believe a lot of companies use Iterable for e-commerce related products, but others may involve outside data analysts to better track all the data points within the customer journey. I believe it is beneficial for anyone who works within lifecycle, product and engineering to learn a marketing automation tool early in their career in order to self serve and advance their skillset.

Iterable Feature Ratings

WYSIWYG email editor
5
Dynamic content
10
Ability to test dynamic content
10
A/B testing
10
Mobile optimization
10
Email deliverability reporting
6
List management
10
Triggered drip sequences
10
Dashboards
7
Standard reports
8
Custom reports
7
API
8
Role-based workflow & approvals
8
Customizability
8
Integration with Microsoft Dynamics CRM
Not Rated
Third-party software integrations
8

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