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My review of Jama Connect
May 03, 2019

My review of Jama Connect

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jama Connect

It is used in our department to help organize client requirements for health and welfare.
  • Organization of requirements.
  • The client review process for approval of requirements.
  • Hard to use grammar functions, spell check is off (some words will show as misspelled when they are not), and it is difficult to italicize/bold/underline.
  • Jama is not friendly with all browsers. It is extremely slow with Internet Explorer.
  • Jama will freeze very frequently and you have to wait for all of your words to type out.
  • The search function does not work well, I can barely find anything after I put it in.
  • It has not had any impact on ROI yet.
We hope to reduce mistakes and risks with specific clients going forward by making sure their health and welfare requirements are correct, up to date, easy to find and easy to access. All requirements had to be reviewed internally when putting them into Jama, and then the client has to review the requirements in Jama for final approval. If there is a mistake in the future, we can reference Jama and the client sign off to see if the mistake was the client's fault or the internal team's fault.
Jama keeps requirements much more organized since we have had them in Word and Excel documents before. It is not customizable with the client review process and putting documents (that are already in Word) into Jama, and I have seen other requirement organization programs do a better job with that.
Jama Connect was more suitable for our company's industry.
Jama will constantly freeze and it gets difficult to keep track of what you're putting in. The search function will not pull up specific words that you are searching for.

After a client has approved a specific requirement, the internal team has to submit that requirement for review (again) and put a due date of a year or more so the client is able to see the requirements in the future.