IT Issues Goodbye!
July 16, 2021

IT Issues Goodbye!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Management (Jira Service Desk)

Jira Service Desk is leveraged by my company for IT ticketing purposes. Jira Service Desk makes it very easy to submit a ticket to IT and have your problem examined and fixed thoroughly. It is used across the entire organization for anything Tech Desk related. It plays well with our existing programs and streamlines the ticketing process into something that everyone can use, with a very minimal learning curve. It works with Okta, so we can have our issues sent with a couple clicks of the mouse.
  • IT issues
  • Computer help
  • Internal problems
  • Quick fixes
  • Troubleshooting
  • Better UI
  • Progress meter
  • Cross talk
  • More time to work
  • Less issues with computers
  • Selling issues
  • CRM management
Jira is the only ticketing system we have used at my company, and it is absolutely superb. What usually was a process in the past, with lots of time to spare in between, is now updated to modern-day and makes the entire experience fluid and efficient. I know our IT department appreciates the statistics and reports generated to improve their response time.

Do you think Jira Service Management delivers good value for the price?


Are you happy with Jira Service Management's feature set?


Did Jira Service Management live up to sales and marketing promises?


Did implementation of Jira Service Management go as expected?


Would you buy Jira Service Management again?


As far as ticketing services go, this is by far the best product I have used in the space. Jira makes solving IT issues a no brainer. It is connected to everyones computer, and if there is an issue that needs fixing it can be solved within a couple hours. I really appreciate the way it works with Okta, making issues resolvable with a few clicks. If there is anything wrong with your computer or you need a question answered, Jira is your go-to every time.

Jira Service Management Feature Ratings

Organize and prioritize service tickets
Self-service tools
ITSM collaboration and documentation
ITSM reports and dashboards
Change requests repository
Service-level management