Item: Jira Service Management
Rating: 8
Author: Verified User

Overall Satisfaction with Jira Service Management (Jira Service Desk)

Use Cases and Deployment Scope

It is being used by the whole IT team. It helps us establish a global plan with our main projects (Epic) dissected in smaller blocs (stories).

Pros and Cons

Pros

Project management
Task prioritization
Sprint management

Cons

Easier UI
Setting more accessible
More documentation

Return on Investment

Better understanding of our project development
Better project prioritization
Better vision of our department achievements

We went with this solution mainly because it was already planned to use it with the developers.
Understanding the tool made us go forward with the solution as it provided everything we wanted in a project planner.

Key Insights

Do you think Jira Service Management delivers good value for the price?

Yes

Are you happy with Jira Service Management's feature set?

Yes

Did Jira Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Service Management go as expected?

Yes

Would you buy Jira Service Management again?

Yes

Other Software Used

KnowBe4 PhishER, Microsoft Azure Active Directory

Likelihood to Recommend

If you're looking for in-depth project management, then this is the tool you are definitely looking for.
But if you're looking for a more macro version of a project planner than this tool could be the total opposite of a helpful tool as it is easy to lose yourself in its complexity.

Jira Service Management Feature Ratings

Comments

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In depth project management tool