In depth project management tool
October 12, 2021

In depth project management tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jira Service Management (Jira Service Desk)

It is being used by the whole IT team. It helps us establish a global plan with our main projects (Epic) dissected in smaller blocs (stories).
  • Project management
  • Task prioritization
  • Sprint management
  • Easier UI
  • Setting more accessible
  • More documentation
  • Better understanding of our project development
  • Better project prioritization
  • Better vision of our department achievements
We went with this solution mainly because it was already planned to use it with the developers.
Understanding the tool made us go forward with the solution as it provided everything we wanted in a project planner.

Do you think Jira Service Management delivers good value for the price?


Are you happy with Jira Service Management's feature set?


Did Jira Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Service Management go as expected?


Would you buy Jira Service Management again?


If you're looking for in-depth project management, then this is the tool you are definitely looking for.
But if you're looking for a more macro version of a project planner than this tool could be the total opposite of a helpful tool as it is easy to lose yourself in its complexity.

Jira Service Management Feature Ratings

Organize and prioritize service tickets
Self-service tools
ITSM collaboration and documentation
ITSM reports and dashboards
Change requests repository
Service-level management