Item: Jira Service Management
Rating: 10
Author: Pardeep Singh

Use Cases and Deployment Scope

Jira Service Management is one of the most versatile and agile service management applications available. We use this software to make our organization more agile and efficient. It helps us to track our workload and to pre-plan tasks. Jira gives us the features to assign tasks to the right developers and manage our workflows.

Pros and Cons

It's very easy to track your workload on different parameters.
Very easy to assign tasks to the appropriate developer or worker.
You can also create user stories and documentation for tasks.
You can attach documents and comment on tasks.
Tasks can be divided into multiple sprints and can easily manage the workforce.

I don’t find any major issues with Jira Service Management.
They could increase the maximum size of attachment files.
Otherwise, it’s all good.

Return on Investment

Yes, it helps business to complete work and is reliable for changes.
It’s easy to integrate Jira Service Management with other platforms, which helps in faster processing.
It's easy to track work and tasks with Jira Service Management.
It gives a high-value estimation for the project and helps to plan on various parameters.

Alternatives Considered

GitHub and Azure DevOps Server (formerly Team Foundation Server)

Jira has every necessary feature, including tracking tasks and helping teams to plan tasks. You can create user stories for tasks and also can create documentation for tasks. It can easily integrate with APIs and other service platforms. You can easily assign work to anyone who is on your team. Basically, it is a full-service package for making your organization agile and also centralizes your process and work.

Key Insights

Do you think Jira Service Management delivers good value for the price?

Yes

Are you happy with Jira Service Management's feature set?

Yes

Did Jira Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Jira Service Management go as expected?

I wasn't involved with the implementation phase

Would you buy Jira Service Management again?

Yes

Other Software Used

Quadient Inspire, Microsoft Teams, Keka HR, Adobe Acrobat, Skype

Likelihood to Recommend

This service is very useful for large organizations or for those thinking of increasing the scale of their business. It helps to reduce the workload and makes the work more agile. Agile teams can work more efficiently. It helps to differentiate tasks in sprints and plan them properly so the work environment becomes faster and more reliable.

Perfect management and centralized system service

Overall Satisfaction with Jira Service Management