Jive is a great Knowledge Base Solution!
January 25, 2018

Jive is a great Knowledge Base Solution!

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Jive

Improved collaboration, and once it had been adopted widely across the company, the internal site we built using it became a must-visit destination each day because it made it easy to quickly see what's going on around our large company.

Used for an internal company site, Jive is a simple, user-friendly tool to allow employees to easily collaborate and communicate in their work and other initiatives. I've also found it's very handy for the sharing of documents, and the ability to limit visibility of those documents where necessary is a definite plus.

There is not much to dislike once you get used to it, which doesn't take long. The only place in which I've found it can be a little buggy is my personal feed of updates I'm following in my inbox, which does not always mark items as read when I want it to.
  • Easy to set up and easy to configure.
  • Castlight encourages users to share knowledge for a while, provides a central knowledge base too.
  • Several different options allow for some customization of "places" and the admin console is quite robust in terms of permissions, email notifications, and news feed structure.
  • Clutter can easily become an issue if there isn't an established governance strategy in place.
  • Search is unreliable - it can be a challenge to find content if you don't already have an idea of what group/space it's located in.
  • Communication about missing/desired features and bug fixes could be better.
  • Social collaboration makes everything so much better. Eliminates 75% of email and missed information.
  • Encourages intradepartmental engagement through ease of use.
  • Customization allows for tailored experience and ease of implementation.
Jive is a fantastic tool for publishing content to a company intranet, simply because its publishing capabilities are fairly comprehensive and easy to understand. It supports many types of content, from written to multimedia and offers a variety of layout and navigation customizations. Jive can be used across companies, from engineering to HR to marketing, making communication among departments relatively easy.

Jive Feature Ratings