GoToConnect is the way to go - hands down. An easy decision to save lots of money.
January 08, 2019
GoToConnect is the way to go - hands down. An easy decision to save lots of money.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToConnect (formerly Jive)
Our company was looking for ways to cut costs across the board on things that we haven't evaluated in a long time. One thing I was charged with doing was diving into our telecom service. We were paying way too much. I explored a few options and landed on GoToConnect. GoToConnect was a substantial cost saving and gave us everything we had in our VOIP phone service, plus more features. GoToConnect was able to free us from the cumbersome phone system that runs off of hardline internet connections and is planted on every single desk in our office. Without having to give our cell phone numbers out to people, we were able to continue using out existing phone numbers and set-up individual dial plans that work for each person's needs and schedules.
- The ease of use is probably the number one case I can make for GoToConnect. It is so simple to navigate their online platform and to create dial plans within a few minutes. Their drag and drop dial plan builder is fantastic. And I can change it on the fly and in a matter of minutes - without having to call a support center.
- GoToConnect's support is also fantastic. They essentially send a welcome email, walk you through about five steps to port numbers into their system, and then say, "okay - we're ready to walk you through the set-up whenever you are ready - any time, any day." When I called, the agent was incredibly helpful and walked me through the things I needed to do to get set-up and then also walked me through all the features. He set-up the things we could set-up on the phone and showed me how to configure other features when the time was right.
- The sales process was very easy. We called, talked to an agent, and got a proposal within about 15 minutes. We evaluated the proposal and notified them the following day that we were ready. Because porting numbers takes a few days, we took the few days to ensure everything was set-up and ready to go. The numbers went live a few days later and we haven't looked back since; so seamless!
- The app is a great plus. It is very easy to use.
- Not only were we able to actualize substantial savings right off the bat, GoToConnect also came with a subscription to GoToMeeting for every user, which saved us additional dollars we've been paying for web conferencing services.
- I wish there was either a dedicated admin app or admin functions for admin users on the standard user app. I do have to go to my computer for some things (which isn't that often, however).
- We ported our fax number over. Doing that means the faxes come through via email to a single email address, which means I have to either have someone sort the faxes (and there's not a lot of them) or give everyone access to the fax email account. I wish there was a way that all faxes just show up in a shared folder for people to be able to get to easily on the app or on their desktops.
Overall, GoToConnect offers a ton more features that are very simple to use through their incredibly easy user interface. The big win for us was the dial plan builder. It is drag and drop - yes, that simple. For us, we login and create the dial plan that works best for anyone calling our organization. We've noticed a substantial difference thanks to the great features GoToConnect has.