GoToConnect is Great
Updated January 29, 2019
GoToConnect is Great
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToConnect (formerly Jive)
I wanted to be able to track calls in my CRM and found that GoToConnect had a Connector to Zoho. It logs all of our calls to our clients inside their account. It does not copy a recording of the call, but it does give duration, time start/end, and notes can be left on each call on a screen popup inside the CRM.
- Integration with our CRM, it was important to be able to track calls to ensure our sales staff is meeting it's goals.
- Easy to set up and use, we have over 20 numbers that we use to call out from and was easily set up to be able to call out from any of the numbers from any phone.
- The admin side of GoToConnect is very user friendly and can be set up easily with little assistance.
- Text messaging would be an awesome feature that the system is lacking.
- I've been able to keep sales people in compliance with their goals and be able to track them. Great positive impact.
- My old system was able to send and receive SMS, so I'm missing that feature a little.
Phone.com did not have a connector to Zoho, I was a loyal Phone.com User for several years, however when we switched our CRM to ZOHO, I needed to ensure our sales goals were being met. I did notice a few outages with Phone.com over the 2 years we were with them, GoToConnect has not had a single outage in the year we have had their service.
GoTo Connect Feature Ratings
Using GoToConnect (formerly Jive)
4 - From Customer Service to Sales, the entire staff uses GoToConnect for our every day desk phone needs.