GoToConnect Beginnings
December 17, 2018
GoToConnect Beginnings
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoToConnect (formerly Jive)
Our company uses GoToConnect to direct incoming calls to the main phone number to the various departments and field offices. We needed to replace our server based system with a cloud-based system.
- They have a great interface for creating simple to complex dial plans. I didn't think we needed something very complicated, but it was easy to see how some of the features that weren't available to us before could be useful.
- You don't need to download a desktop application.
- The mobile app is very streamlined, which keeps it from becoming a technical issue.
- The support people are great, but it takes a very long time to get a hold of someone.
- As the administrator I have had a difficult time re-finding some of the set-up pages because it's a little bit of a maze to get between the Voice side and the LogMeIn account.
- We have cut our phone costs in half, and we don't have to deal with ridiculous contracts.
We selected GoToConnect over RingCentral primarily for the ease of access to the system. RingCentral required downloading multiple desktop applications that all needed to be logged into separately. GoToConnect keeps it simply in a web browser.