Item: GoTo Connect
Rating: 10
Author: Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

Use Cases and Deployment Scope

We are using GoToConnect Hosted VoIP across the entire organization. We enjoy having a lot of features available to us including: The phone app (whether I'm off-site, on vacation, or across the property at a meeting, I can always be "at" my desk). We like having the voicemails sent via email. We like being able to block or set rules for incoming calls from a specific number (we got spammed from a particular sales person until we blocked the number. We were able to do that easily from our own dashboard, instead of relying on the phone company to help).

Pros and Cons

Pros

Reliability
Caller ID generated, whether it's via online or through the phone company
User-friendly dashboard

Cons

It'd be great if there was a way for my cell phone to be able to automatically tell when I was near the desktop device, so they both didn't ring (I'm always logged into the GoToConnect phone app).

Return on Investment

There has been a positive impact in that we have been able to streamline callers to the right department much more effectively (instead of continuous transfers over and over).

Usability

Very user-friendly from the dashboard to the customer representatives.

Support Rating

We have very few problems. Those problems that do exist, I more attribute to our internet speed/coverage.

Likelihood to Recommend

In a small business, this is a wonderful option for people who wear a lot of hats and have to be in multiple places at one time. I can't speak to how it would be used at a larger business. I imagine with the GoToMeeting options available (which we use fairly often), it would be just as much a winning option.

GoTo Connect Feature Ratings

Comments

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A terrific enhancement for a small business